The company
Greenhouse Almanac Supply,a company that does not exist.
A fictional business with two product lines and one purpose: giving people realistic customer and sales work to practice on real software.
Line 1
Supply and Almanac
An annual greenhouse almanac and four garden supplies. Customers order online, items ship in a few days, and the service issues are the usual ones: a damaged item, a missing item, a billing mistake, a return.
CycleMinutes to days. Support does most of the work.
Line 2
The Greenhouse Build
Backyard greenhouse kits with installation, in two models. The small one is a quick package sale. The large one is a long consultative sale with a site visit, a written proposal, a permit check and a service plan.
CycleDays for the small model. Weeks to months for the large one.
Side by side
Two ways to sell, two ways to support.
| Topic | Supply and Almanac | The Greenhouse Build |
|---|---|---|
| Typical order | $18.50 to $39.00 per item | $5,400 to $24,800 installed |
| Sales cycle | Minutes to days | 7 to 14 days (small), 30 to 90 days (large) |
| Who is involved | Customer and support | Sales, scheduler, install crew, support |
| Typical cases | Damaged item, missing item, billing error, return | Reschedule, install delay, cancellation threat, warranty claim |
| Main tools | HubSpot, Zoho Desk or Zendesk, Zapier, Sheets | Salesforce (Sales, Scheduler, Service), Jira, Zapier, Sheets |
House rules
Written policy, so cases have an answer.
Practice only works if there is a policy to apply. These are the company's fictional rules for the supply line. Read the full text on Shipping and returns.
Shipping
Flat $6.95 under $60. Free over $60. Orders ship in 3 to 7 business days.
Returns
30 days from delivery for unused items in original packaging. Books returnable if undamaged.
Refund approvals
Up to $50 on a first request: support team. Larger or repeat requests: manager review.
Greenhouse Almanac Supply is not a real business. No product here can be bought, no payment is ever taken and no order is ever shipped. Its only job is to be a believable place to practice.